Backhandsmash Q&A

I have forgotten my password, what should I do?
Go to https://backhandsmash.nu/Account/Login?ReturnUrl=%2Fhome and click "Lösa inloggningsproblem" and follow the instructions.

Who is responsible for bringing balls?
You can check this on your profile in Backhandsmash under the schedule → press "show" by the match you're wondering about. An email will also be sent before the match time with information about who is responsible for bringing balls to the match.

Why can't I register the result?
This could be due to various reasons. A common reason is that the round has been completed. If you are unable to report a result, please contact the venue that organizes the league play.

Why am I not receiving any emails from Backhandsmash?
Please check your spam folder to see if the email is there. Also, confirm with the venue that they have the correct email address for you in Backhandsmash.

I need to report a result for a match played after the round ended, what should I do?
You will need to contact the venue where you are playing. Once a round is completed, it is no longer possible to report results.

Can I, as a player, add someone to my team?
No, as a player you are not able to do that. Please contact the venue where you play to get further assistance.

I'm part of several ladders but can't see them all when I log in, why?
This could be because the venue didn't link your login to Backhandsmash when they added you as a player. Contact MATCHi's support, and we will help.

I can't link my profile to Backhandsmash/my account isn't syncing?
This could be because you have multiple logins for Backhandsmash. Contact MATCHi's support, and we will help.

I can't see my matches/results?
Most likely, the venue has not linked your login to the league. Contact MATCHi's support, and we will help.

What should I do if I want to reschedule my match time?
Contact the venue responsible for the league, and they will explain their setup for extra times.