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MATCHi TV - Q&A

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Why is my stream shorter than what I scheduled for?
There can be a number or reasons why your stream is shorter than what you scheduled for.
The most likely reason, and the most common, is a short network error in the venue.
This makes the camera server think that the stream is over and therefore shuts off the stream.

Why is my stream lagging?

Most often this issue relates to unstable or slow internet connection in the venue.
Please get in touch with us if you experience this more than once. Other time it's located in the users network. You can always try adjust the quality if you're watching a recorded stream to make a stuttered stream more smooth.

How do I remove my stream?
On phone: First, click on the menu in the top right, click on your name, and then scroll the menu sideways until you find 'Edit streams'.
On desktop: Click on your initials in the circle at the top right of your screen, then 'Edit streams'.

How do I make a highlight with Apple watch?
When you've downloaded the MATCHi TV app on your Apple watch and it's connected with the stream via the pin code, do as follows:
Press the star icon on the bottom left corner to create the highlight.
Press the topside of the screen to create a title.
Create a title by speaking into the Apple watch.
Lastly, press the desired time under the title to adjust the length of the highlight.

Do I need to have a premium account to make highlights?
No. You don't need to have a premium account to make highlights. Note that you can only make highlights on your own streams, but it's for everyone to watch.
However, you need premium to download your highlight.
Get premium here!

How do I stop the stream?
You can easily stop the stream when you're done by scanning the QR-code once again.
If you then scroll to the bottom you'll find the option to end the stream.

Contact us

Have you still not got your question answered?
Send us an e-mail:

support@matchi.tv

 

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