On the website
1. Log in to your MATCHi-account and go to the start page
2. Under the title "upcoming bookings" you will find all of your future bookings, here you press "Cancel" on the right side of the booking information.
In the MATCHi app
1. Log in to your MATCHi-account and press "Bookings"
2. Here you can see all of your upcoming bookings or activities. Press the one you want to cancel.
3. Press the black "Cancel" button on the bottom of the page, then confirm the cancellation.
Remember that every club or venue has their own unique cancellation policy, this information is provided in the booking confirmation email. Contact the venue if you are uncertain.
Every cancellation will get charged with a cancellation-fee of 12,50 SEK for payment with debit or credit card.
At the time you make a purchase at MATCHi, an equal amount is reserved in your bank account to ensure the card has coverage to complete the payment.
The amount always gets reserved and never withdrawn at the time of booking.
If you cancel a booking* the reserved amount will be released and only the cancellation fee of 12.50 SEK* will be charged.
This means that the only transaction on your account will be of the cancellation fee.
*The cancellation fee will differ depending on the currency (in Sweden its 12,50 SEK)