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Why haven't I received my refund?

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At the time you make a purchase at MATCHi, an equal amount is reserved in your bank account to ensure the card has coverage to complete the payment.
The amount always gets reserved and never withdrawn at the time of booking. 

If you cancel a booking* the reserved amount will be released and only the cancellation fee of 12.50 SEK* will be charged.
This means that the only transaction on your account will be of the cancellation fee.

Important to know is that it can take up to 7 days for the bank to release the reserved amount. MATCHi can not accelerate this process.

*The cancellation fee will differ depending on the currency (in Sweden its 12,50 SEK)

*According to the cancellation policy for the club. This information can be found in your booking confirmation. If you have any questions regarding the cancellation policy of the venue, please contact the venue directly.

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